FREQUENTLY ASKED QUESTIONS (FAQ)
How to book?
- Go to our Facebook page. Scroll through our feed to have an idea of which stores you can buy from.
For menus, go to Photos > See All Albums > look for the store of your choice. These are our partner-stores, if it's not there, you can still order but we cannot provide menu and guarantee availability as we can only know once the rider gets to the store.
Message us if you would like to book.
You should prompt our bot to guide you.
Wait for confirmation from our team.
Wait for your rider to text you for updates.
What are your operating hours?
What is your area coverage?
We deliver to anywhere in Ilocos Norte.
Can I send food and other stuff for someone?
Yes! We love family and friends here! We love surprises too.
I'm a seller, can you deliver my products?
Surely! Bulk or singles, it is totally fine! Book SnapX, add as many drop offs as you want. Cash on Delivery option is available.
PRICING & PAYMENT
How much is your rate?
What are your mode of payments?
We accept Cash on Delivery, GCash, BDO Online Banking, BPI Online Banking, PayMaya, PayPal and Remitly.
Is there a minimum order required?
No, there is no minimum order required. However, service charge of P50.00 shall be applied if your bills is above P2,000.00.
Can I edit or revise my order?
Yes, you can as long as the rider has not ordered it yet. Just inform the booking officer via Messenger.
Can I cancel my booking?
You can cancel if:
Your order has not been placed
The rider has not been deployed
Your order is not available and the rider is already in the store (for non-partners). This way, you still have to pay the delivery fee as the rider has started his travel already incurring him costs which you have to cover.
You ordered in advance. You booked a slot in advance which means we reserved the rider for you on that timeslot, if you cancel, it could've been filled out by other customers.
What if my order is unavailable?
This usually happens especially now that stores have limited supplies. If it does happen, our rider or staff will inform you via text message or Messenger.
Can I book in advance?
Yes! We love advance bookings as these help us plan our routes. You may book as early as 7 days.
How do I get updates about my booking?
Two ways. Messenger and text message.
Confirmation of booking: Messenger
Processing of booking: Messenger
Rider on the way to store: Text
Rider on the way to deliver: Text